10 Minutes Repair Assistance - Live Expert Virtual Tech Service by Identifix

Description

You will receive two items when purchasing this listing. Identifix Virtual Tech and Digital Service and Repair Manual. Read more below.
Virtual Tech Service by Identifix
Certified Repair Assistance
10 minute talk time with an ASE Certified technician.
Support includes questions about: How to find information in the Digital Service Manual (DSM), support for DSM, precautions and general tips, and special tools required to install a purchased part.
30 day access to Digital Service and Repair Manual powered by Identifix is included with purchase.
Technicians are available to take your calls from 7:00
AM
- 10:00
PM
Central Time. Excluding US Thanksgiving Day, Christmas Day, New Year's Day.
Multiple calls for the same vehicle are allowed up to the purchased amount of time.
How Does It Work?
Purchase the listing.
After your order is processed and your payment is completed, you will receive an email from Identifix containing a Phone Number to call and an Authorization Code to enter.
Call into the hotline and enter your authorization code.
Provide your vehicle information (Year-Make-Model-Engine - or - VIN).
In addition, you will receive a second email from Identifix containing a link to the Digital Service and Repair Manual product.
Open the Identifix Direct-Hit Digital Service Manual Subscription Confirmation email. Follow the instructions to set your password.
Login to Identifix Direct-Hit and choose your vehicle when prompted.
Search and browse the Digital Service and Repair Manual for your vehicle.
Check your junk email folder if you don’t receive the Identifix emails.
Requirements for Digital Service and Repair Manual
Internet Access is required
Windows 7 or higher with Internet Explorer 9 or higher
Mac OS X 10.8 or higher with Safari 6 or higher
Firefox 16+ and Google Chrome 22+ are supported (additional Adobe Reader plugins may be needed)
Disclaimer
Our technicians only speak English and phone support is only offered in English.
This product only supports automotive and light truck vehicles sold in the United States.
Phone support is intended to be used for application of stock parts. Performance parts and upgrades are not covered.
Identifix is not responsible for any personal or property damage incurred by using this hotline.
Identifix has no connection to the parts seller. If you believe you have a defective part or concern, contact the parts seller for assistance.
All calls must be completed within 30 days of purchase.